As the co-founder of a budding brand in the fashion e-commerce marketplace, I value EPIC's attention to detail and willingness to ensure that every touchpoint with our customer is handled with the highest care. They are a true partner and care about the success of my business.
Paleo Meals To Go
As a company, our move to Epic Fulfillment was one of the best decisions we have made. Shipping glitches, which used to be a common occurrence at our former fulfillment center, almost never occur and when they do, it is an error on the part of the actual shipping carrier (USPS, FedEx, etc.), not the fulfillment team. Our account representative, Jesus Gonzalez is a conscientious communicator, always acknowledging receipt of special requests and providing status updates throughout the process. He has even answered questions on the weekend when I don't expect an answer back until Monday! Epic's fine quality assurance checks have prevented packages with missing or illegible lot codes from shipping, they have caught other packaging flaws, and they have prevented many customer service transactions due to their constant diligence. Their back-room staff is always prompt in answering the door for deliveries and efficient and polite in their interactions with our employees. The warehouse is clean and orderly. Their software allows us to check our inventory and reports 24/7 which is very helpful when running a small business. We couldn't ask for a better fulfillment service provider and we recommend their services unconditionally. We intend to continue to partner with Epic as our company grows and our fulfillment needs increase.
Floyd's 99 Barbershop
Epic has been an incredible partner in helping us meet all our marketing objectives. Their customer service is exceptional and they have continued to deliver flawless execution of kitting, shipping, and fulfillment to meet all our needs. They have excellent communication and always make sure we are aware of what is going on so we can proactively solve any issues that may arise. Our main contacts, Jesus Gonzales and Christina Schott, are extremely friendly and always eager to help us in any way they can. They make my job easier, relieve my worry of products getting where they need to be on-time, and add an invaluable ease to doing business.
Sr. Marketing Manager
As a startup company, we were looking for an experienced fulfillment company who we could trust with our inventory and was capable of handling our growth needs. Epic has exceeded our expectations in every way. We can always rely on them for timely communication and follow up. The team is both knowledgeable and accommodating and they often make us feel like we are their only client!
Director of Customer Engagement
We have complete confidence in our account manager, knowing everything will be taken care of in a timely manner and correctly.
Senior Director of Marketing
Your Success is Our Success
We are not about awards, we are about results. We continually search for fresh ideas and better solutions to help our partners succeed. The things they say after a job well done is much more meaningful than any plaque we might win.